At Hanoi Ciel Spa, we are committed to providing our guests with a safe, transparent, and enjoyable experience. By booking and using our services, you agree to the following policies:
Privacy & Data Protection
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All personal information you provide (name, contact details, booking information) will be kept strictly confidential and used only for service purposes.
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We do not share customer data with third parties without consent, except as required by law.
Booking & Payment
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Reservations can be made online, by phone, or directly at the spa.
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We accept various payment methods including cash, credit/debit cards, and selected e-wallets.
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Full payment or a deposit may be required to secure your booking.
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Prices are listed in VND and inclusive of applicable taxes.
Cancellations & Refunds
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Cancellations made at least 24 hours in advance will not incur any charges.
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Late cancellations or no-shows may result in a service charge or loss of deposit.
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Refunds (if applicable) will be processed according to our payment method policies.
Spa Etiquette & Guest Responsibility
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Please arrive at least 10 minutes before your scheduled appointment.
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Inform our staff of any medical conditions, allergies, or special requests prior to treatment.
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The spa environment is designed for relaxation — please respect the quiet atmosphere and other guests.
Liability Disclaimer: While we take every precaution to ensure your safety and comfort, Hanoi Ciel Spa is not liable for any unforeseen reactions, injuries, or personal items lost during your visit.
